Call centres (business process outsourcing) companies have been in great demand in recent times. All the businesses and big industrial units have a specialized customer service and redressal unit to keep track of the grievances and issues of the customers and callers. The idea is to provide dedicated service to the customers who call the […]
Tag: omni channel customer experience
Why is Business Process Outsourcing Gaining Momentum in India?
Business process outsourcing has been gaining a lot of momentum in India (and in other parts of the globe as well). It goes without saying that more and more companies are making their presence felt in India. So, it can also be said that these companies will require a set of skilled labour in order […]