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Customer service is all about providing the customer with best (and the most reliable) solution to his problems. Customer service is always intangible. Well, it means that customer service cannot be felt. However, you can always ‘feel’ that the service provided to you is good (or bad). All of it depends upon how a BPM […]
A lot has already been said (and written) about customer service and experience. A BPO call centre executive is always on the lookout for alternatives to provide the customers with the best service. All those who have worked in a BPO setup in the past would be well aware of the fact that customer service […]