Customer experience and engagement have both become quite important in the world of BPO call centre executive’s life. All those who have been working as BPO call centre executives for a considerable amount of time will know that customer experience is the axis around which a BPO customer service unit’s business revolves. Keep your customer […]
Tag: Customer experience management
Best Ways to Ensure Customer Satisfaction in BPO
Customer satisfaction is the heart of a BPO setup. All those who want to make a career for themselves in the world of customer service and customer experience management should definitely give Ison Xperiences a try. All those who want to know more about the true meaning of customer experience should make it certain to […]
Is Automation Everything for the BPO Industry?
Automation is the buzzword in today’s day and age. All those who want to explore the best real-life application of automation need to look at the contemporary BPO industry. The best businesses in different parts of the world are all making use of automation and AI in order to bridge the gap between the companies […]
How to Ensure Better Customer Experience Management in a BPO Setup
Customer Experience management is the keyword whenever one talks of reliable BPM services. Customer experience is all about listening to the callers and providing them with solutions that help them put their present set of worries to rest. There are several BPM service providers in the world, but not all of them are expected to […]
Why is Personal Touch Required in BPOs Even With the IT Boom?
Personal touch has always been given a lot of importance by the BPO executives. All those who have been working in the BPO industry for a considerable amount of time will be well aware of the fact that a BPO executive who is able to establish a healthy personal touch with the caller/customer is able […]