Customer experience is the buzzword in a BPO setup. It is the customer experience that will define if the caller will return to you after getting his/her problem sorted for the first time. Most customers are always on the lookout for new and exciting ways of getting in touch with the customers and callers. Business […]
Tag: customer experience
What’s True Customer Service in a BPO?
It goes without saying that customer service is defined differently by different people. All of it would depend on a person’s perceptions. There are times when a person believes that good customer servicing revolves around problem solving. Well, problem solving is an important part of the mix if you are planning to provide your customers […]
What Forms the Heart of Customer Experience Inside BPO?
A BPO call centre revolves around one thing, i.e. customer experience. All those who have worked in a call centre at some point in their life will be well aware of the fact customer experience is the most important ingredient if you wish to concoct an everlasting relationship with your customers. However, customer experience is […]
What Role Do Big Data Analytics Play in a BPO Setup
Talk to any seasoned BPO professional and you will realise that big data analytics sits at the heart of all customer service operations. If you have big data at your disposal, then you will be able to dive deeper into the realm of consumer behaviour. The idea behind employing big data analytics is simple: it […]
How Important is the Personal Touch in a BPO?
Personal touch has been the keyword in the world of business process outsourcing for quite a while. All those who have been in this business for a considerable amount of time would be well aware of the fact that despite the ever-growing importance of AI (Artificial Intelligence) in the BPO sector, the significance of personal […]
What Forms the Heart of A BPO Setup?
BPO call centres have been gaining a great deal of popularity in recent times. All the companies who wish to focus on their after-sales services need to have a reliable and efficient BPO setup at its disposal. There is always a need for reliable after-sales setup because problems keep arising when customers begin using a […]
How Can Social Media Leverage BPO Servicing?
There has been a lot of talk around social media marketing and customer interaction. Social media has made it possible for the masses to interact with the companies and BPO executives in a largely informal way. There is no dearth of opportunities for the customers who wish to interact with the company/BPO executives who wish […]
Decoding the BPO Culture: Customer Experience is the Key to Success
‘Customer is the undisputed king.’ Nobody can deny this fact. The moment you hit the market (as a seller), you think of impressing the customer/consumer. Also, there is a lot more to marketing than just buying and selling a bunch of random goods and/or services. All those who have been in the marketing setup for […]