If you are a BPO, analyzing KPIs for call centers can help you evaluate their efficiency and effectiveness. You need to be aware of the parameters to ensure that all your employees are trained and equipped with the necessary skills. Here are the top KPIs to track the excellence of call centers: 1. Time spent […]
Tag: BPO in South Africa
Decoding the BPO Culture: Customer Experience is the Key to Success
‘Customer is the undisputed king.’ Nobody can deny this fact. The moment you hit the market (as a seller), you think of impressing the customer/consumer. Also, there is a lot more to marketing than just buying and selling a bunch of random goods and/or services. All those who have been in the marketing setup for […]