A BPO call centre is the ideal place for you if you happen to be seeking a solution to your product or service-oriented problems. All those who have had an opportunity to work in a call centre environment would be aware of the fact that BPOs of all kinds revolve around one belief, i.e. communicating […]
Tag: BPO call centre
How is Good Customer Service Defined?
A lot has already been said (and written) about customer service and experience. A BPO call centre executive is always on the lookout for alternatives to provide the customers with the best service. All those who have worked in a BPO setup in the past would be well aware of the fact that customer service […]
What Forms the Heart of Customer Experience Inside BPO?
A BPO call centre revolves around one thing, i.e. customer experience. All those who have worked in a call centre at some point in their life will be well aware of the fact customer experience is the most important ingredient if you wish to concoct an everlasting relationship with your customers. However, customer experience is […]
What Role Do Big Data Analytics Play in a BPO Setup
Talk to any seasoned BPO professional and you will realise that big data analytics sits at the heart of all customer service operations. If you have big data at your disposal, then you will be able to dive deeper into the realm of consumer behaviour. The idea behind employing big data analytics is simple: it […]
6 Performance Indicators to Evaluate Call Centre Excellence
If you are a BPO, analyzing KPIs for call centers can help you evaluate their efficiency and effectiveness. You need to be aware of the parameters to ensure that all your employees are trained and equipped with the necessary skills. Here are the top KPIs to track the excellence of call centers: 1. Time spent […]
What Forms the Heart of A BPO Setup?
BPO call centres have been gaining a great deal of popularity in recent times. All the companies who wish to focus on their after-sales services need to have a reliable and efficient BPO setup at its disposal. There is always a need for reliable after-sales setup because problems keep arising when customers begin using a […]