Customer experience is the buzzword in a BPO setup. It is the customer experience that will define if the caller will return to you after getting his/her problem sorted for the first time. Most customers are always on the lookout for new and exciting ways of getting in touch with the customers and callers. Business […]
Tag: BPO
Best Ways to Ensure Customer Satisfaction in BPO
Customer satisfaction is the heart of a BPO setup. All those who want to make a career for themselves in the world of customer service and customer experience management should definitely give Ison Xperiences a try. All those who want to know more about the true meaning of customer experience should make it certain to […]
What Does Customer Satisfaction Mean in The BPO Industry?
Customer satisfaction is the fulcrum around which the BPO industry tends to revolve. A satisfied customer will always want to return to the BPO call centre executive who helped him when he/she was in need. There are various customers who want to know more about the products and services offered by a country. Some of […]
What’s True Customer Service in a BPO?
It goes without saying that customer service is defined differently by different people. All of it would depend on a person’s perceptions. There are times when a person believes that good customer servicing revolves around problem solving. Well, problem solving is an important part of the mix if you are planning to provide your customers […]
Why is it Essential to Make Follow-up Calls in a BPO?
A BPO call centre executive’s life revolves around a particular thing, i.e., providing the customers (and the callers) with solutions to their problems. All the customer care executives who want to dive deeper into the minds of the consumers need to take a series of well-planned steps. All those who wish to provide the customers […]