Offshore business process outsourcing is a great way of reducing costs. If a company thinks that skilled labour in their home country is expensive, then they can outsource the entire customer service unit to a country where the labour is less expensive. It is a way of cutting down on your overhead costs and expenses. […]
Tag: BPM Services
What is Good Customer Service?
Customer service is all about providing the customer with best (and the most reliable) solution to his problems. Customer service is always intangible. Well, it means that customer service cannot be felt. However, you can always ‘feel’ that the service provided to you is good (or bad). All of it depends upon how a BPM […]
How to Ensure Better Customer Experience Management in a BPO Setup
Customer Experience management is the keyword whenever one talks of reliable BPM services. Customer experience is all about listening to the callers and providing them with solutions that help them put their present set of worries to rest. There are several BPM service providers in the world, but not all of them are expected to […]
Why is Personal Touch Required in BPOs Even With the IT Boom?
Personal touch has always been given a lot of importance by the BPO executives. All those who have been working in the BPO industry for a considerable amount of time will be well aware of the fact that a BPO executive who is able to establish a healthy personal touch with the caller/customer is able […]