A BPO call centre revolves around one thing, i.e. customer experience. All those who have worked in a call centre at some point in their life will be well aware of the fact customer experience is the most important ingredient if you wish to concoct an everlasting relationship with your customers. However, customer experience is […]
Customer Experience
What Role Do Big Data Analytics Play in a BPO Setup
Talk to any seasoned BPO professional and you will realise that big data analytics sits at the heart of all customer service operations. If you have big data at your disposal, then you will be able to dive deeper into the realm of consumer behaviour. The idea behind employing big data analytics is simple: it […]
How Important is the Personal Touch in a BPO?
Personal touch has been the keyword in the world of business process outsourcing for quite a while. All those who have been in this business for a considerable amount of time would be well aware of the fact that despite the ever-growing importance of AI (Artificial Intelligence) in the BPO sector, the significance of personal […]
How to Ensure Better Customer Experience Management in a BPO Setup
Customer Experience management is the keyword whenever one talks of reliable BPM services. Customer experience is all about listening to the callers and providing them with solutions that help them put their present set of worries to rest. There are several BPM service providers in the world, but not all of them are expected to […]
Why is Personal Touch Required in BPOs Even With the IT Boom?
Personal touch has always been given a lot of importance by the BPO executives. All those who have been working in the BPO industry for a considerable amount of time will be well aware of the fact that a BPO executive who is able to establish a healthy personal touch with the caller/customer is able […]
How Can Social Media Leverage BPO Servicing?
There has been a lot of talk around social media marketing and customer interaction. Social media has made it possible for the masses to interact with the companies and BPO executives in a largely informal way. There is no dearth of opportunities for the customers who wish to interact with the company/BPO executives who wish […]
Decoding the BPO Culture: Customer Experience is the Key to Success
‘Customer is the undisputed king.’ Nobody can deny this fact. The moment you hit the market (as a seller), you think of impressing the customer/consumer. Also, there is a lot more to marketing than just buying and selling a bunch of random goods and/or services. All those who have been in the marketing setup for […]