Talk to any seasoned BPO professional and you will realise that big data analytics sits at the heart of all customer service operations. If you have big data at your disposal, then you will be able to dive deeper into the realm of consumer behaviour. The idea behind employing big data analytics is simple: it […]
BPO Services
6 Performance Indicators to Evaluate Call Centre Excellence
If you are a BPO, analyzing KPIs for call centers can help you evaluate their efficiency and effectiveness. You need to be aware of the parameters to ensure that all your employees are trained and equipped with the necessary skills. Here are the top KPIs to track the excellence of call centers: 1. Time spent […]
How Important is the Personal Touch in a BPO?
Personal touch has been the keyword in the world of business process outsourcing for quite a while. All those who have been in this business for a considerable amount of time would be well aware of the fact that despite the ever-growing importance of AI (Artificial Intelligence) in the BPO sector, the significance of personal […]
What Forms the Heart of A BPO Setup?
BPO call centres have been gaining a great deal of popularity in recent times. All the companies who wish to focus on their after-sales services need to have a reliable and efficient BPO setup at its disposal. There is always a need for reliable after-sales setup because problems keep arising when customers begin using a […]
Is Automation Everything for the BPO Industry?
Automation is the buzzword in today’s day and age. All those who want to explore the best real-life application of automation need to look at the contemporary BPO industry. The best businesses in different parts of the world are all making use of automation and AI in order to bridge the gap between the companies […]
What Does A BPO Call Centre Need to Do to Attract the Customer?
BPO call centres have been trying everything they can in order to attract a consumer/caller. Anybody who calls a customer care centre needs one thing, i.e. a solution. A call centre executive needs to look into the caller’s issues and problems after listening to his/her problems. The idea is to ease the customer’s problems after […]
Why is Business Process Outsourcing Gaining Momentum in India?
Business process outsourcing has been gaining a lot of momentum in India (and in other parts of the globe as well). It goes without saying that more and more companies are making their presence felt in India. So, it can also be said that these companies will require a set of skilled labour in order […]
Why is Personal Touch Required in BPOs Even With the IT Boom?
Personal touch has always been given a lot of importance by the BPO executives. All those who have been working in the BPO industry for a considerable amount of time will be well aware of the fact that a BPO executive who is able to establish a healthy personal touch with the caller/customer is able […]
How Can Social Media Leverage BPO Servicing?
There has been a lot of talk around social media marketing and customer interaction. Social media has made it possible for the masses to interact with the companies and BPO executives in a largely informal way. There is no dearth of opportunities for the customers who wish to interact with the company/BPO executives who wish […]
Decoding the BPO Culture: Customer Experience is the Key to Success
‘Customer is the undisputed king.’ Nobody can deny this fact. The moment you hit the market (as a seller), you think of impressing the customer/consumer. Also, there is a lot more to marketing than just buying and selling a bunch of random goods and/or services. All those who have been in the marketing setup for […]